customer support
Stay on top of all things in the customer support industry.
What is help desk support?
Having support managing your help desk is essential for any business to be able to provide great customer service. Find out more about help desk support!
Mastering brand voice and values with outsourced CX teams
Learn more: Empower outsourced CX teams to communicate in your brand voice.
6 key strategies to scale your customer support team
When your business is growing too fast, it’s time to consider scaling. Find out how to scale your customer support team today!
How to provide 24/7 customer support
Keeping customers happy is essential for any successful business. How can you do that? 24/7 customer support. Find out how to deliver this today.
Omnichannel vs. multichannel support
Omnichannel support is seamless. Find out the difference between omnichannel and multichannel support today!
7 bits of advice for new customer support agents
Customer support agents play a huge role in representing a brand. Here are some useful advice to guide new agents on delivering exceptional customer experiences.
SaaS customer support: 6 ways to boost your team
Build an outstanding SaaS customer support team with these proven, actionable tips.
Holiday shopping support ticket trends
How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.
Best Zendesk apps for eCommerce - most popular
The Zendesk app marketplace includes more than 1,300 apps. These apps help with everything from multichannel communication to ticket personalization. Here are the top 5.
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