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Learn more about Influx support solutions, delivered on-brand and at scale.

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Fully managed customer support at Influx: the key to superior service

See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.
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Flexibility at Influx: How we provide adaptable and scalable outsourced excellence

Influx's flexible, customer-centric service is focused on delivering high-quality support whenever and however you require it.
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Introducing shared part time agents

Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
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Brands improve their star ratings by 24% while working with Influx

Star ratings are one of the best indicators of a brand’s reputation. We looked into how well executed CX strategies drive business value and growth.
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How to grow your business faster with Support as a Service - six examples

Support as a Service is a simple way to deliver fast responses, 24/7, consistently, with all management and training included. Here are six examples from clients working with Influx.
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Why we launched 100% weekend support

Every support manager I know has the same problem: They have too many tickets waiting for them on Mondays when they first log into their help desk. 500+ ticket backlogs aren’t uncommon. Here's how we launched weekend support.
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New tool! Forecast the next 12 months of tickets with Support Forecaster

I’m excited to announce our new FREE forecasting tool for any company using Zendesk. With Support Forecaster, define upcoming ticket volume, public responses and recommended headcount for the next 12 months.
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New Feature: Multi-user access for the Influx dashboard

We've just launched our most requested feature since day 1 of Influx in 2013: Multi-user access.
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How trials work - getting started with Influx

With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.