Customer Support, Done.
Support excellence that helps growing brands scale with fast, flexible, 24/7 customer service. The best agents answering tickets for you on simple month to month plans.
Influx.com teams improve CSAT and resolution rate. See the proof.
#1 on demand partner for global CX teams
Trusted by 750+ brands since 2013. Nearshore service model. Monthly pricing.
Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →
The #1 health app helping people become their best selves.
See our YAZIO case study →
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
Six brands, one streamlined customer service solution.
Read the case study →
Premium fashion achieves global growth.
Read the case study →
Blenders scales 24/7, globally with Influx
Read the case study →
End-to-end eCommerce support on demand
Read the case study →
"Influx nailed it with their flexible service model, exceptional agents and trusty management layer that felt like an extension of our own management team.”
Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →
The #1 health app helping people become their best selves.
See our YAZIO case study →
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
Six brands, one streamlined customer service solution.
Read the case study →
Premium fashion achieves global growth.
Read the case study →
Blenders scales 24/7, globally with Influx
Read the case study →
End-to-end eCommerce support on demand
Read the case study →
"Influx nailed it with their flexible service model, exceptional agents and trusty management layer that felt like an extension of our own management team.”
Ana, Customer Support, 4 yrs with Influx
Hire a support operation that can grow with you
Strengthen your existing team, clear the backlog or launch an operation at scale. Customer support isn’t one-size-fits-all, our service is flexible and ready to grow with you.
Lara, Customer Support, 4 yrs with Influx
Service excellence with fully managed support
We’re a complete operation on demand. Through three levels of management we get to know your organisation inside out, so you can scale up without compromising quality.
More about team management →
and high-performance teams →
Gabriel, Recruiter, 5 yrs with Influx
AI agents + human support, working as one
We run AI-first support where automation and human agents operate as one team. AI resolves high-volume conversations when appropriate, while Influx specialists handle Tier 1 and Tier 2 with full context and accountability.
Find out more about AI agent management → Read more about Support as a Service →
Monifa, Team Leader, 6 yrs with Influx
Start in one week
Start as early as next week with no lock-in commitments. Agents are pre-trained and ready to go so you can focus on growth.
Case studies
See how companies work with Influx to deliver flexibility and scale.
24/7 Australasian support with 100% CSAT
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
24/7 coverage with back office support for data entry and data support
From Germany to 150 countries and 20 languages with 94% CSAT
Flexible support team benefits
See how companies work with Influx to deliver flexibility and scale.
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Improve automatically
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.
No commitments
No lock-in contracts. No upfront fees. Simple month to month pricing, and the flexibility to scale your team up and down as you need.
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Our results
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
Meshki x Influx deliver 95% CSAT with an ethical, 24/7, near-shore model
See how MESHKI supported global growth
Partnered with Influx since 2023
Exceptional service! The return process for Meshki was easy to navigate & quick to deliver results. The person who helped me was understanding and provided excellent customer service. You can tell the people who work for Meshki truly care about the satisfaction of their customers!
See how MESHKI achieved >90 CSAT while working with Influx. Read the case study →
More solutions
eCommerce and Retail
Startups
SaaS
Personal brands
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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