Better CX for brands globally
Switch to a fully-managed & flexible support model with top 1% agents and managers. It's all month-to-month with faster response times, lower overall cost & flexibility at scale.
We work with brands from startup to scale
Single Agents • Dedicated Teams • Enterprise Teams • AI Management
Fast, flexible & scalable support that’s always on-brand
Trusted by 750+ partners in eCommerce, Health/Wellness, Tech, Travel and more →
The #1 health app helping people become their best selves.
See our YAZIO case study →
The eco-conscious brand maintaining customer trust with fully managed Human + AI support.
See our Koh case study →
Premium fashion achieves global growth.
Read the case study →
The #1 health app helping people become their best selves.
See our YAZIO case study →
The eco-conscious brand maintaining customer trust with fully managed Human + AI support.
See our Koh case study →
Premium fashion achieves global growth.
Read the case study →
Scale with confidence
Our CX network grows with you. Expand coverage, add skills, or adjust your teams capacity with flexibly and efficiently.
Clear onboarding timelines • Transparent per-agent pricing • Seamless scaling
Multi-level
management
Each team is supported by a dedicated Team Lead who owns performance and KPI optimization and ensures your CX communications are on-brand and accurate.
KPI reporting • Coverage planning • Escalation strategies
Expertise across multiple industries
From highly personalised D2C brands to complex B2B and SaaS workflows, teams are built to mirror your business's needs.
eCommerce • Fintech • Health • Mobile Apps • Logistics • Tech Support • Utilities • EdTech • Hospitality • Fashion • Beauty
Natisha, Voice of Client Director, 8 yrs with Influx
Start in one week
Start as early as next week with no lock-in commitments. Agents are pre-trained and ready to go so you can focus on growth.
Case studies
See how companies work with Influx to deliver flexibility and scale.
24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents and back office support
CX success - Koh leverages both Human + AI agents to achieve 86% CSAT
From Germany to 150 countries and 20 languages with 94% CSAT
Flexible support team benefits
See how companies work with Influx to deliver flexibility and scale.
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Improve automatically
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.
No commitments
No lock-in contracts. No upfront fees. Simple month to month pricing, and the flexibility to scale your team up and down as you need.
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Our results
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
More solutions
eCommerce and Retail
Startups
SaaS
Personal brands
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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