Influx Blog
Learn how to build and scale a world-leading support team.
Inside Influx
Inside Managed Operations: The Influx approach to exceptional CX
Managed Operations goes beyond staffing. It’s a fully managed support service, that is custom to your brand, optimised to deliver on your KPI's and managed by Influx's team of CX experts.
Case Studies
Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers
How an on-demand CX operation supported a $1.3 billion tech juggernaut
Case Studies
Clipboard Health's app hits unicorn status with Influx with an elastic, 24/7 operational layer
See how Influx.com scaled to resolve 10,000 calls per month and achieve a 94% CSAT.
Case Studies
JS Group: Six brands, one streamlined customer service solution
See how JS Group partnered with Influx for a multi-brand customer service solution.
Case Studies
Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT
How a follow-the-sun model is the future of delivering top tier CX.
Inside Influx
Building trust through assurance: Influx completes SOC 2® Type 2 Examination
Influx has completed SOC 2® examination. Learn what this rigorous security standard involves and what it means for the customers we support.
CX Excellence
What is 24/7 help desk outsourcing? A buyer's guide
24/7 help desk outsourcing covers everything from a single after-hours contractor to a fully managed follow-the-sun operation. This guide breaks down the four coverage models, what they cost, where they break, and what to ask before signing.
CX Excellence
How top jewelry brands deliver memorable CX
Jewelry shoppers expect warmth, accuracy, and reassurance at every touchpoint. See how the best brands deliver memorable CX, plus the practical lessons any growing jewelry brand can borrow.
CX Excellence
5 brands that successfully navigated PR crises (and what CX leaders can learn from them)
How do brands recover from major PR crises? The answer comes down to customer experience, not just messaging. Here are 5 examples of great brand crisis management and what CX leaders can learn.
CX Excellence
How Starbucks became a household name (and why CX was a big part of it)
Starbucks grew from six Seattle stores to 40,000+ locations worldwide, and CX was the engine. Here is the CX architecture behind that rise.
Growth
What really makes a brand well-loved?
The gap between brands people use and brands people love almost always comes down to one thing: how they make people feel when they need help. Here’s what well-loved brands get right about CX.
Case Studies
Melinda Maria delivers boutique 5-star jewelry support with a flexible, brand-first Influx team
Boutique LA jewelry brand achieves 96% CSAT and sub-3-minute live chat response with a flexible, brand-first Influx team.