CX Excellence

How to deliver world-class customer experiences.

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CX Excellence What is 24/7 help desk outsourcing? A buyer's guide 24/7 help desk outsourcing covers everything from a single after-hours contractor to a fully managed follow-the-sun operation. This guide breaks down the four coverage models, what they cost, where they break, and what to ask before signing.

CX Excellence How top jewelry brands deliver memorable CX Jewelry shoppers expect warmth, accuracy, and reassurance at every touchpoint. See how the best brands deliver memorable CX, plus the practical lessons any growing jewelry brand can borrow.

CX Excellence 5 brands that successfully navigated PR crises (and what CX leaders can learn from them) How do brands recover from major PR crises? The answer comes down to customer experience, not just messaging. Here are 5 examples of great brand crisis management and what CX leaders can learn.

CX Excellence How Starbucks became a household name (and why CX was a big part of it) Starbucks grew from six Seattle stores to 40,000+ locations worldwide, and CX was the engine. Here is the CX architecture behind that rise.

CX Excellence 7 reasons why everyone loves IKEA (and what it teaches us about CX) IKEA treats CX as a growth strategy, not just an afterthought. Here are 7 lessons any business can learn from one of the world's largest and most beloved brand.

CX Excellence What’s the difference between customer support, customer success, and customer experience? Learn the key differences between customer support, success, and experience, and how AI is reshaping each in 2026.

CX Excellence Mother’s Day eCommerce 2026: How to scale your CX team for the online surge Find out how to scale your brand with global, 24/7 CX support this Mother's Day

CX Excellence How to outsource your customer support as a payments platform Learn how payments platforms can split support across AI, outsourcing, and in-house teams to scale 24/7 CX.

CX Excellence The top 10 reasons to switch BPO partners and why companies make the switch (with examples) Why companies really switch BPO partners, and how to avoid the same mistakes.

CX Excellence How leading fashion brands build customer experience that scales Fashion brands that win at CX turn every support interaction into a branded, loyalty-building moment.

CX Excellence How high-consideration DTC brands deliver phone-first CX DTC leaders use phone as a high‑trust CX channel. See how top brands do it, and how Influx scales support without sacrificing quality.

CX Excellence How top beauty brands deliver omnichannel CX Take a look at how beauty leaders deliver connected customer support across chat, social, email, and in-store.