CX Excellence
How to deliver world-class customer experiences.
CX Excellence
CX in 2026: 9 Trends Predicted by the Experts at Help Scout, Consio & Koh
In this post, we explore 9 CX trends already shaping 2026, informed by insights and quotes from leaders at the forefront of AI-driven customer experience.
CX Excellence
Why global CX operations outperform the traditional BPO model
Why a follow-the-sun model is the smarter way to run 24-hour customer experience.
CX Excellence
How to forecast support cost and headcount as your company grows
Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.
CX Excellence
Fully managed customer support at Influx: the key to superior service
See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.
CX Excellence
6 insider tips to build a customer support team that wows customers
Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.
CX Excellence
The pros and cons of hiring vs. outsourcing
Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.
CX Excellence
How to outsource your Shopify customer service
How do you hire an outsourced Shopify support team while improving your growth? We dive in here.
CX Excellence
What makes great customer support for SaaS companies?
Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
CX Excellence
Enhancing the full customer journey with pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
CX Excellence
6 ways to provide exceptional customer support experiences
Learn six ways to provide amazing customer support experiences and turn customers into advocates.
CX Excellence
6 steps to effectively reduce customer support backlog
Read the six crucial steps to effectively solve customer support backlog.
CX Excellence
Ticket triage: 5 tips to prioritize support requests for faster resolution
Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.