Mobile app support
Deliver fast, in-app customer care that keeps users active, loyal, and happy - 24/7.
We help you handle user growth, performance feedback, moderation, and refunds seamlessly, so you can focus on improving the product and scaling faster.
From fitness to fintech, global mobile app brands trust Influx
Daniel, Dpt. Delivery Manager, 7 yrs with Influx
User retention through quality care
From daily active users to crash reports, we understand that speed and accuracy drive retention. Influx teams integrate directly into your performance and analytics tools, turning user issues and data signals into rapid resolutions that keep your metrics trending upward.
Lara, Customer Support, 3 yrs with Influx
Integrated workflows that mirror your stack
Influx connects to your existing platforms - Zendesk, Intercom, Firebase, Jira, or proprietary dashboards - to create seamless workflows. Our agents are trained to follow your escalation paths, handle technical triage, and provide real-time feedback loops.
Ana, Customer Support, 3 yrs with Influx
Scalable support for global rollouts
App launches, version updates, or regional expansions can triple your inbound volume overnight. Influx helps you scale trained teams in days, managing surge demand without compromising quality or security.
Gabriel, Recruiter, 4 yrs with Influx
Enterprise-grade data security and compliance
Your app’s data is sacred. Influx builds security-first processes with restricted access, compliance controls, and detailed training on privacy standards. Influx follows ISO 27001, SOC 2 Type II, and GDPR data-handling standards across all workflows.
Influx's competitive edge
Security you can trust
ISO 27001, SOC 2 Type II, GDPR, and HIPAA compliance - built into every workflow. Every action is logged, encrypted, and monitored.
Integration without disruption
Influx connects directly to your stack - Jira, Intercom, Salesforce, or your own API - so you gain capacity without retraining your internal teams.
Scalable teams
Need 50 agents next week? No problem. Influx scales globally in days for product launches, campaigns, and seasonal surges.
Mayang, Operations, 6 yrs with Influx
How it works
- Share your goals – We tailor your support model for your user base.
- Meet your team – We recruit, train, and align with your tone and workflows.
- Launch in one week – Start with shared or dedicated agents, 24/7 if needed.
- Scale as you grow – Adjust coverage anytime, no lock-in.
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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