CX Excellence

How to deliver world-class customer experiences.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence The complete guide to live chat support Master the art of live chat communication with our comprehensive guide!

CX Excellence How to scale without compromising customer support Providing good customer support is crucial for the long-term growth and success of a business. Learn to scale without compromising service!

CX Excellence Your unrivaled guide to customer support All the essential information to provide an unmatched customer experience.

CX Excellence How to provide amazing holiday time customer service Do you run an eCommerce or online business and are looking to understand how to better support your customers during the holidays? Read our guide to find out!

CX Excellence How to build a great CX/support team on a budget Build a skilled customer support team, and a loyal customer base will follow. Read more to create a budget-friendly support team!

CX Excellence Live chat best practices for businesses Do you want to learn more about how best to run and optimize your live chat support team? Influx has you covered with the live chat best practices guide.

CX Excellence How CX helps overall customer lifetime value Encourage long-lasting relationships with customers by calculating customer lifetime value and using these tips to improve CX.

CX Excellence 70 live chat scripts to improve the purchase experience Save time on live chat support with these canned responses!

CX Excellence 7 customer support tips to provide excellent experiences Excellent customer support is an opportunity to build relationships with customers. These 7 tips will help you master it!

CX Excellence How to create a customer feedback loop that works A successful feedback loop takes user feedback and makes revisions for a better customer experience. Learn the five stages!

CX Excellence 8 common customer service mistakes & how to avoid them Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!

CX Excellence What is help desk support and why your business needs it Having support managing your help desk is essential for any business to be able to provide great customer service. Find out more about help desk support!