CX Excellence

How to deliver world-class customer experiences.

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CX Excellence 8 reasons to outsource your IT & technical support Outsourcing your technical support can save your company valuable resources. Read our guide to find out why you should outsource your IT and technical support!

CX Excellence 100 curated customer support stats to know Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.

CX Excellence Building rapport for customer support success Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.

CX Excellence 24/7 customer support solutions: follow-the-sun vs. graveyard shift models See how we harness the follow-the-sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.

CX Excellence CX News Now: Influx’s curated customer experience newsletter Get customer experience news, helpful tips/tricks, curated articles, and fresh industry insights straight to your inbox.

CX Excellence The hidden costs of hiring (2023 stats) A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.

CX Excellence 6 steps to effectively reduce customer support backlog Read the six crucial steps to effectively solve customer support backlog.

CX Excellence The pros and cons of hiring vs. outsourcing Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.

CX Excellence The ultimate guide to 15 refund and return policies (with scripted support) Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.

CX Excellence The complete guide to flexible, 24/7 support (eBook) Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.

CX Excellence 6 ways to provide exceptional customer support experiences Learn six ways to provide amazing customer support experiences and turn customers into advocates.

CX Excellence How to forecast support cost and headcount as your company grows Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.