eCommerce support

Deliver 24/7 omnichannel customer support experience - at scale. Stay flexible with fully managed support operations in a simple month-to-month format.

Need a simple, low-cost solution to get started? Try Support as a Service or part time agents.

Trusted by growing eCommerce brands, globally

CX excellence for growing brands

Extend your in-house team with a support operation that’s trained to live and breathe your brand voice. Delight your customers with teams trained to respond to your customers exactly as you would.

We operate differently from other BPOs. Influx builds bespoke teams from a talented pool of existing staff, from agents and team leaders, to managers.

Our talent comes from countries with native-level English, and undergo extensive and ongoing training.

We’re a complete operation on demand that improves automatically. Through three levels of management we get to know your organisation inside out.

From training to QA, all teams are fully managed by us – so you can 2x your team without compromising quality.

Choose your coverage and build your team based on your current business needs. Flex up and down as needed with operational flexibility.

Scale easily with simple month to month pricing and no lock-in contracts.

Sell more products

Pre-sales support

Increase checkouts and upsells by providing potential customers with fast and helpful pre-sales support.

As an extension of your business and brand, we can answer questions about your products, inventory levels and shipping details to help your customers make confident buying decisions.

Ana, Customer Support, 3 yrs with Influx

Increase customer loyalty

Post-sales support

Solve customer issues faster – from questions about how to use your products, to shipping, warranties, billing and returns.

Our team connects directly with your help desk so you can respond to customers quickly – even during the holidays, after hours or over weekends.

Atika, Customer Support, 4 yrs with Influx

Scale your operations

eComm operations

Our agents also help founders scale their business by providing a layer of operational support.

They can help process orders/payments, create shipment labels/invoices and ask your customers to provide reviews.

Lara, Customer Support, 3 yrs with Influx

Meshki x Influx deliver 95% CSAT with a 24/7, near-shore CX model

How an ethical follow-the-sun model delivers top tier support

95% CSAT

Meshki's score after Influx

Partnered with influx since 2023

Exceptional service! The return process for Meshki was easy to navigate & quick to deliver results. The person who helped me was understanding and provided excellent customer service. You can tell the people who work for Meshki truly care about the satisfaction of their customers!

Tayler, Meshki Customer

See how MESHKI achieved >90 CSAT while working with Influx. Read the case study →

Lexi Horn
Director of Customer Success, Blenders Eyewear

“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx. We staff externally first – going heavy with Influx, and as light as we can with everything else.”

Read the case study →