Client Testimonials
Growing companies trust Influx to scale their support, strengthen their brand and delight customers.
Read on to see how sample companies flex and scale with Influx.
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“Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them. It feels like we are one team working toward the same goals. Thanks to Influx we deliver more consistent and professional customer support, which has positively impacted our brand.”
See how Influx support Suntransfers.
Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. The dedicated agents truly understand the unique needs of each brand, and their support has been crucial, especially during peak seasons. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect.
See how Influx supports JS Group.
“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone. Their ability to solve problems quickly, maintain service during disruptions, and uphold our warm, inviting brand voice has made them a trusted extension of our team.”
See how Influx supports ResetSmile.
Influx has made a huge impact at Tipsy Elves. Their attention to detail and organization is unmatched. Influx has the ability to maintain the quality of service no matter how much we expand the team. They’ve made our Holiday season much more enjoyable and efficient. Customers are happy, and we’re happier!
Tipsy Elves scales support during peak season
Read the case study →
“Influx has enabled Amber to scale confidently. From two agents to a fully structured team with leadership layers, they’ve supported our growth as ticket volumes increased from 3,500 to 5,000+ per week. Their team operates seamlessly within our systems, while consistently meeting productivity expectations. Influx provides the operational stability we need to support our customers and continue growing our renewable energy offering.”
“While growing like crazy, we needed an outsourcing partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting and workflows. Influx nailed it with their flexible service model, exceptional agents and trusty management layer that felt like an extension of our own management team.”
"Influx’s quality of work and positive attitude is the perfect solution to provide that first line of support for our customers 24/7, globally. Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."
“During a period of rapid growth, Influx.com scaled our CX team quickly with high quality agents who cleared our backlog and brought a proactive, solutions focused mindset. What I value most is the direct access I have to the team open communication and regular catch ups ensure we’re always aligned with our evolving business needs.”
The eco-conscious brand maintaining customer trust with fully managed Human + AI support.See our Koh case study →
“Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care and consistency. With Influx, our brands tone of voice stays strong and our users feel the difference.”
The #1 health app helping people become their best selves.
See our case studies →
“Working with Influx has been an absolute game changer for our organization. From the very first day, the professionalism and proactive communication raised the bar for what we expect from a support partner. The team combines deep technical expertise handling everything from complex network troubleshooting to rapid incident response with a genuine focus on relationships, making every interaction smooth and productive. Clients consistently praise Influx agents for their professionalism, empathy, and clear communication. That level of service has become a true differentiator for our brand. Ultimately, Influx has become a cornerstone of our promise to deliver seamless, high quality service.”
"Influx has been a trusted partner to Corpay for over four years, supporting our ANZ Fleet business with both digital customer service and, more recently, phone support. They consistently meet or exceed our SLAs, and they do so with professionalism, attention to detail, and a level of efficiency that's truly impressive. What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience. I never have to worry about whether they're delivering — they just get it done. Their team is dependable, responsive, and committed to high quality outcomes. We see them as a natural extension of our own, and I wouldn't hesitate to recommend them."
“Influx has been a key partner in helping us scale without compromising on service.Their flexible, high quality team delivers consistent results we can rely on. With Influx handling support, we’ve stayed focused on growth.They’ve truly elevated the customer experience at Autopilot.”
"Before working with Influx and going through the onboarding process, I was admittedly a little nervous about someone outside of my company being able to deliver and understand our internal processes. But, in the past few months, our Influx Agent has been nothing but a value-add to our company! She is always on top of her duties and represents our company in the exact way we want to be represented to our clients. I have been so impressed that we are already in conversations with sourcing a second agent from Influx!"
"Influx's ability to outperform even office based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations. As we continue to grow and evolve, we are genuinely appreciative of Influx's dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success."
The US based Healthcare App keeping Hospitals & staff connected.
See our Clipboard Health case study →
"Beyond the outstanding agents, the operational and quality management features of the partnership were comprehensive and beneficial. These features provided additional assurance that everything was operating smoothly. I strongly recommend that any organizations seeking a flexible, cost-effective, and high quality BPO team consider partnering with Influx."
"Partnering with Influx has been a game changer. They’ve taken over 99% of our customer support, which has allowed me to focus fully on growing the business. The Influx team is professional, reliable, and impressively well versed in our complex product. Communication is seamless, response times are fast, and the quality of service has elevated how customers perceive our brand. I’m truly satisfied and see this as a long term partnership."
"The Influx team has been an invaluable asset to our department. Their ability to consistently deliver accurate, timely, and client-focused information has greatly enhanced our service delivery. Since partnering with them, we’ve seen a significant reduction in response time backlogs, which has allowed my team to refocus our efforts on core responsibilities, particularly the allocation of sign language interpreters to clients. The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction. Their contribution has made a measurable difference, and we deeply value the partnership"
"My first year at CASELY was tough. We had just experienced a seriously high-growth holiday season and were finding it a challenge to respond to customers fast enough. Partnering with Influx has been a game changer! Within our first month ,we were able to reduce our response time from ~10hrs. to 1hr.
CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level."
"Influx has made all the difference in our metrics and in the satisfaction of our customers. It's a great solution."
Natalie Fockel, Director of Customer Experience at Michael Hyatt & Company
“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Influx has been a fantastic addition to our operation.
In 2020 our internal team went remote and Influx’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”
Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors.
"The number one reason I like working with Influx is because it’s simple. They work with you to make sure you’re doing what’s best for your company in your eyes."
"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."
"Getting started with Influx was really easy. We started with a simple Support as a Service team, which has now become a 5+ agent dedicated team working alongside Support as a Service agents. We’re now delivering fast resolutions at all hours, across all channels, while covering seasonal bumps and launches."
MotorTrend Group specializes in enthusiast brands MotorTrend, Hot Rod and Roadkill. Read the case study →
“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx. We staff externally first – going heavy with Influx, and as light as we can with everything else.”
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality. This past year, we saw a significant spike. Working with Influx, we managed to support that spike seamlessly with their end-to-end solution.”
"Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers."
Raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study →
"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn't have had such a successful Q1 without Influx's help."
Transforming the fitness industry, Classpass has raised $285 million Series E funding in January 2020.
Read the case study →
"Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth."
Driving Growth with CX on Demand
See how companies work with Influx to deliver flexibility and scale.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
24/7 coverage with 10 dedicated Zendesk agents working as help desk experts
100% end-to-end omnichannel customer support in 6 languages across 7 platforms
95%+ CSAT for 8500+ tickets per month with specialized management support
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
10 agents resolve 27,000+ conversations p/month, then quickly scale 2x in one month
100% live calls handled during peak surges, with 100% missed call recovery
From Germany to 150 countries and 20 languages with 94% CSAT
24/7 Australasian support with 100% CSAT
Read more client testimonials or case studies
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