CX Excellence

How to deliver world-class customer experiences.

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CX Excellence Discover the 5 best practices for live chat outsourcing Live chat remains a popular channel to connect with customers. Here are five important elements to outsourcing live chat to the right partner.

CX Excellence How to flex CX teams up and down during seasonal months without a hitch Prepare for Q4 with best practices for scaling holiday support including Black Friday, Cyber Monday, and Christmas.

CX Excellence How to Create a Positive Customer Service Experience for Your Brand Learn seven ways to improve your customer service experience to exceed consumer demands.

CX Excellence eCommerce brands improve their star ratings by 24% while working with Influx Star ratings are one of the best indicators of a brand’s reputation. We looked into how well executed CX strategies drive business value and growth.

CX Excellence How to minimize agent turnover so you aren’t stuck onboarding and training Agent turnover can damage team morale and impact performance. Learn more about how to retain agents and keep them happy.

CX Excellence The importance of impactful customer service training Customer service training is vital in providing exceptional customer experiences that create loyal brand champions.

CX Excellence Everything You Need to Know About Support as a Service in 2022 Our detailed guide provides everything you need to know about Support as a Service and why it’s so important for your business! Read to find out more.

CX Excellence Optimizing customer data & management for better CX Data analysis removes the guesswork when it comes to understanding customer desires, pain points, goals, and interests. Use customer data to your advantage to outshine your competitors and improve CX.

CX Excellence The most common customer service complaints (& how to handle them) When things go wrong on an ecommerce customer's journey, swift and empathetic resolutions will make a huge difference.

CX Excellence SaaS customer support: 6 ways to boost your team Build an outstanding SaaS customer support team with these proven, actionable tips.

CX Excellence How to de-escalate an angry customer De-escalation of angry customers is an art form and, when performed correctly, can even lead to long-term, happy customers. Read our guide to find out more.

CX Excellence How to partner customer success and marketing departments Align your marketing and customer success teams to improve customer experience and better understand the customer journey.