Influx Blog
Learn how to build and scale a world-leading support team.
Case Studies
Florence Marine X boosts premium surf-brand support with hybrid AI + human team, hitting 91% CSAT
See how Florence Marine X delivers fast, on-brand customer support across wetsuits, board shorts, and the Florence Membership with a hybrid AI + Human team, partnered with Influx since 2021.
CX Excellence
7 reasons why everyone loves IKEA (and what it teaches us about CX)
IKEA treats CX as a growth strategy, not just an afterthought. Here are 7 lessons any business can learn from one of the world's largest and most beloved brand.
AI Leadership
AI Management Wins
See how Influx clients use AI-managed support to boost CSAT, speed up resolutions, and free human agents for high‑value work.
Inside Influx
Inside Talent as a Service: Why Influx agents deliver better CX
Talent as a Service provides customer service agents in every time zone, so you can scale your brands CX team in 1-2 weeks
CX Excellence
What’s the difference between customer support, customer success, and customer experience?
Learn the key differences between customer support, success, and experience, and how AI is reshaping each in 2026.
AI Leadership
Rogue CX AI: What happens when customer support AI isn’t managed properly
Rogue CX AI happens when AI agents aren’t properly managed. Learn why performance drops and how to fix it with better setup, context, and ongoing optimization.
Inside Influx
What “top 1% talent,” follow-the-sun, and fully managed support really mean for your business
Discover how Influx builds fully remote, top 1% support teams with 24/7 coverage, strong leadership, and continuity that makes them feel like your in‑house team.
CX Excellence
Mother’s Day eCommerce 2026: How to scale your CX team for the online surge
Find out how to scale your brand with global, 24/7 CX support this Mother's Day
CX Excellence
How to outsource your customer support as a payments platform
Learn how payments platforms can split support across AI, outsourcing, and in-house teams to scale 24/7 CX.
Case Studies
ResetSmile optimizes customer support & clears backlog with Influx
Influx built a proactive, voice-first support operation for ResetSmile—absorbing call spikes, resolving stalled cases, and maintaining high emotional-quality standards across every interaction.
Inside Influx
How to onboard an Outsourced Support Team: A five-phase playbook
Onboarding an outsourced customer support team typically follows five phases: agent selection, structured training, soft launch, full handover, and stabilization.
CX Excellence
The top 10 reasons to switch BPO partners and why companies make the switch (with examples)
Why companies really switch BPO partners, and how to avoid the same mistakes.