Influx Blog

Learn how to build and scale a world-leading support team.

Case Studies Tipsy Elves scales support by 5x during peak season with 92% CSAT Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.
Case Studies Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT How a follow-the-sun model is the future of delivering top tier CX.
Case Studies Marketplace unlocks $1.6 million in 5 months in new revenue with on demand sales agents A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.
Growth The perfect service partner at $1M, $10M and $100M in annual revenue How to leverage CX outsourcing intelligently
Case Studies Spoonflower case study: 91% CSAT for 3,200+ tickets per month with scale-up capacity for seasonal spikes See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200+ tickets per month.
Case Studies Clipboard Health's app hits unicorn status with Influx with an elastic, 24/7 operational layer See how Influx.com scaled to resolve 10,000 calls per month and achieve a 94% CSAT.
Reviews Bearworks Review: Salesfloor and Parallel Dialer for Sales Teams Bearworks Review - How to onboard & optimize sales teams successfully.
Case Studies Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.
Case Studies Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.
Case Studies Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers How an on-demand CX operation supported a $1.3 billion tech juggernaut
Case Studies JS Group: Six brands, one streamlined customer service solution See how JS Group partnered with Influx for a multi-brand customer service solution.
Case Studies Light My Bricks earns 5-star reviews from over 92% of their customers See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.