How to forecast support cost and headcount as your company grows
Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.
Three ways to add AI to your customer service stack (with examples and quotes from CX leaders)
AI is changing how customer service leaders build their teams. Read about three ways to add AI to your service stack.
Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog
See how Influx solved a 3,000+ ticket backlog and provides round-the-clock coverage for a popular fintech company.
Fully managed customer support at Influx: the key to superior service
See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.
CASELY case study: 24/7 L1 & L2 support by real people - improved product review score from 3.3 to 4.8 stars.
See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.
Koala case study: After Hours Email and Chat Support Powering 70%+ NPS
Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.
Flexibility at Influx: How we provide adaptable and scalable outsourced excellence
Influx's flexible, customer-centric service is focused on delivering high-quality support whenever and however you require it.
Your brand’s secret weapon for explosive customer loyalty
Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.
Sales team closes $1.6m in new revenue in five months
A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.
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