best practices

8 effective strategies to increase customer engagement rates

Customer engagement is key to business success. Find out eight ways to increase your overall customer engagement and drive traffic to your business!
tips and tutorials

How to win customers back after cart abandonment

Cart abandonment is frustrating and something that everyone with an eCommerce shop faces. Read more to find out how you can increase conversions on abandoned carts!
customer support

Omnichannel vs. multichannel support

Omnichannel support is seamless. Find out the difference between omnichannel and multichannel support today!
tips and tutorials

14 strategies to improve customer loyalty

A business is nothing without its customers. Increase your customer loyalty and watch your sales increase with it. Read more to find out how!
best practices

Why focus on long-tail keywords?

Long-tail keywords allow you to get more traffic to your site and be found by new audiences. Learn how to incorporate them into your website for improved SEO!
customer experience

Our top 7 reasons why customer satisfaction is vital

Everyone knows that keeping your customers happy is essential for a growing business but what benefits does this actually provide? Find out more!
tips and tutorials

How to create a CX critical care plan for your business

Implementing a detailed CX Critical Care Plan is what your business needs. Learn how to create one today!
business operations

How to combat the Great Resignation with outsourced support

The Great Resignation refers to employee shortages caused by the COVID-19 pandemic. Learn how outsourced support can be best solution for your business.
customer experience

7 ways to enhance your customer service experience

Learn more: Seven ways to improve your customer service experience to exceed consumer demands.