Case Studies

See how brands work with Influx to deliver fast, high-quality support at scale.

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Case Studies Tipsy Elves scales support by 5x during peak season with 92% CSAT Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.

Case Studies Marketplace unlocks $1.6 million in 5 months in new revenue with on demand sales agents A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.

Case Studies Spoonflower case study: 91% CSAT for 3,200+ tickets per month with scale-up capacity for seasonal spikes See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200+ tickets per month.

Case Studies Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.

Case Studies Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.

Case Studies Light My Bricks earns 5-star reviews from over 92% of their customers See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.

Case Studies Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.

Case Studies 8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.

Case Studies Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog See how Influx solved a 3,000+ ticket backlog and provides round-the-clock coverage for a popular fintech company.

Case Studies Koala case study: After-hours email and chat support powering 70%+ NPS Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.

Case Studies CASELY case study: 24/7 L1 & L2 support by real people - improved product review score from 3.3 to 4.8 stars. See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.

Case Studies Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.