Enterprise CX teams, built to scale
Grow your support capacity with a dedicated team and the management behind it. We handle recruitment, onboarding, workforce management, and ongoing performance, so you can focus on CX priorities with quality and reporting built in.
- 94%+ CSAT maintained across high-volume programs
- 50% Higher team retention compared to traditional providers
- 10–200+ Full-time team members ramped in under six weeks
Global businesses choose Influx
Dedicated CX teams for businesses growing fast and already operating at scale.
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Arkestro
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100X Hospitality
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Adobe Spark (departed 2022)
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AKKO (in_service 2021)
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Asana Rebel - formatted - black
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AstroPay
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Autopilot
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Baumer Technologies (in_service 2022)
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McKinsey & Company (in_service 2019)
More capacity. Quality and oversight built in.
A larger team needs the right structure behind it. We bring people, management, and reporting together to support the CX standards you set.
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Capacity for your next stage
Build a team around your support needs. We manage recruitment, onboarding, and workforce planning as your operation grows.
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Consistent quality
Keep service quality part of everyday operations. Continuous QA and performance management help your team stay focused on your standards.
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Visibility into performance
Stay close to the operation through reporting and analytics. See how your team is performing and where to focus next.
Scale the team without taking on every task
Growing support means recruiting people, getting them ready, planning coverage, and keeping performance on track. Influx designs and runs large-scale CX operations with those responsibilities built in.
We manage hiring, onboarding, workforce management, and ongoing performance. Your in-house team can focus on CX priorities with the daily operation taken care of.
Security built into your support operation
Customer data is part of the responsibility your support team carries. Our SOC 2 Type I compliance and partnerships with industry-leading platforms support how we protect that data.
We meet major global standards, including GDPR, CCPA, and HIPAA. Security is part of how we run enterprise CX teams, alongside service quality and performance.
The daily work of support, taken care of
From recruitment to reporting, experienced team leads manage the work that keeps your enterprise CX operation running.
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Hiring
We manage recruitment to build the team your support operation needs.
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Training
We manage onboarding so new team members are prepared for their support work.
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Scheduling
Workforce management and scheduling keep staffing aligned with your support needs.
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Quality assurance
Continuous QA keeps service quality under review as your team grows.
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Reporting
Reporting and analytics give you visibility into team performance.
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Management
Experienced team leads handle ongoing performance and day-to-day operations.
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