Fully managed customer support
Influx provides a complete customer support operation. The best agents working for you, 24/7.
Training, management and QA included. Always on, always flexible, with month-to-month pricing.
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Dolby
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Pack & Send (in_service 2024)
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AstroPay
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Meshki - formatted - black
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Casely - formatted - black
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Dashing Diva
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Adobe Spark (departed 2022)
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AKKO (in_service 2021)
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Clipboard (in_service 2021)
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Scotch & Soda (in_service 2022)
Your customers expect experts. We make sure they get them.
No shared agents. No locked-in contracts. Just a support team that works like it's yours.
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Global network of experts
#1 in on-demand customer support since 2013
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24/7 follow-the-sun model
A high performing, near-shore team. No graveyard shifts, great agents only.
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Always on-brand
Our agents work as an extension of your brand, your tone of voice & your terms of service.
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Human & AI managed as 1
AI does the repetitive work; humans provide the care. One seamless solution.
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Flexible - no lock-ins
Month-to-month flexibility designed around your seasonal business needs.
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Trusted by 750+ brands
Since 2013, we've helped brands deliver exceptional customer support worldwide.
How it works
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Step 01
~30 minTell us what you need
Quick call or form. We scope your team, channels, and coverage hours.
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Step 02
~1 weekWe train & recruit
Gain access to our global network of agents, ready to be trained on your brand, tools & escalation paths.
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Step 03
7+ daysLaunch your 24/7 team
Start onboarding in 1 week. QA, reporting and continuous improvement included.
One support experience, across every channel
The same experience across email, chat, social and voice, delivered inside your existing tools.
See how we support every channel.
What our partners say
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"Influx’s quality of work and positive attitude is the perfect solution to provide that first line of support for our customers 24/7, globally. Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."
Isaac Byers Customer Service Manager, Meshki -
"Influx became a seamless extension of our team from day one, matching our brand voice, knowing when to act and when to escalate and keeping us in the loop proactively. Our agents hit perfect CSAT scores within their second week live and their output consistently complements our own internal team."
Carly Santana Head of Sales, Melinda Maria -
"Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care and consistency. With Influx, our brands tone of voice stays strong and our users feel the difference."
Giverny Connor User Success Specialist, YAZIO
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