Influx

CX Excellence CSAT, CES, NPS? Choosing the best metrics to measure your customer support quality Here's a guide on using customer service metrics as a measurable way of checking a business’s vital signs and gathering feedback.

CX Excellence How to outsource customer service effectively Customer service outsourcing is key to business growth. Here are five critical points to consider in sourcing for the right customer support partner.

CX Excellence 25+ customer service email templates that generate trust and loyalty How do you write an email that makes your customers happy, satisfied, and feel valued? Here are 25+ email templates that work.

CX Excellence Holiday shopping support ticket trends How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.

CX Excellence 3 easy ways to wow your customers with live chat Immediate, personable, and effective – these are the hallmarks of a great live chat experience. How do you go one step further and wow your customers? We compiled three easy - and proven - tricks that anyone can implement.

CX Excellence How to plan your support team for the holidays Planning your support team for busy holidays doesn’t have to be daunting. Learn how to optimize your staffing and automate processes to keep your customer satisfaction sky high.

CX Excellence Customer support vs. customer success With the help of expert Kirsty Traill of Hootsuite, we’re breaking down the definition of customer support vs. customer success, the key differences, and why it’s important for you and your company to know.

CX Excellence What is a customer empathy map & why is it important? By bringing empathy into every touchpoint between customer and company, you can create a more customer-centric experience. Find out more about empathy mapping!

CX Excellence Get more leads with these six automated live chat tactics Adding live chat to your funnel is not only a great way to support your customers; it can also prove to be super fruitful in igniting sales and optimising leads.

CX Excellence What 10+ years in support taught us about working with customers Communication can be difficult for everyone, even when your job is centered on it. As a customer support representative, you must draw on a wide range of talents, including basic communication skills.

CX Excellence Five easy ways to generate referrals from your support conversations Generating customer referrals is one of the most powerful and time-tested ways to grow any business. When someone you trust recommends a business, you listen.

CX Excellence How to fit Support as a Service into your existing support operation Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.

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