Live chat support

Talk to your customers where they want to chat - on their phones or on your website, in real time, with real humans.

Make your support team fast, flexible and scalable, while improving key metrics like CSAT, NPS and time to resolution.

#1 on demand partner for global CX teams

Trusted by startups to enterprise across 750+ brands since 2013. Nearshore service model. Monthly pricing.

"Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care & consistency."

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Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.

What our clients say →

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"Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect."

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"Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."

Testimonial Visual

“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx."

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"While growing like crazy, we needed a partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting & workflows. Influx nailed it."

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Fast, on-brand support to major global sporting events.

How we help SaaS & tech →

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"Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them."

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“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone."

Testimonial Visual

"Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care & consistency."

Testimonial Visual

Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.

What our clients say →

Testimonial Visual

"Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect."

Testimonial Visual

"Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."

Testimonial Visual

“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx."

Testimonial Visual

"While growing like crazy, we needed a partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting & workflows. Influx nailed it."

Testimonial Visual

Fast, on-brand support to major global sporting events.

How we help SaaS & tech →

Testimonial Visual

"Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them."

Testimonial Visual

“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone."

Testimonial Visual
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Professional response quality

We work with established brands and tech companies to deliver excellent customer service via live chat. We act as an extension of your existing team, with regular training, QA and re-training.

24/7 support and sales

Our team answers chats as they arrive, allowing you to help your customers faster or turn more website visitors into customers. We can answer a portion of your chats or all of them. You set the criteria.

Use your existing chat platform

Our team and system connects to your existing chat platform. We can connect to all major platforms. Most of our clients use Intercom and Zendesk Chat, but we can connect to other platforms too.

Management and training included

Our complete support operation includes management, training, coordination and QA. Our own technology automatically tracks gaps in coverage and opportunities for improvement.

Works with your existing live chat platform

Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.

To learn more get in touch →

Live chat pricing options

The Value Add Solution: Pay per agent

Hire experienced live chat agents to work a set roster each day. This services includes all management, training, QA, hiring and onboarding.

Hire a consistent workforce that matches your brand values and expectations exactly.

Learn more about dedicated agents.

The flexible solution: Pay per resolution

Hire a distributed team of agents to resolve customer issues quickly, while matching your exact workflow. Pay monthly based on resolutions or closed conversations.

Get in touch to learn more.

The automated solution: On-demand support

Hire a distributed team of agents to respond to all customers quickly. We can both resolve tickets AND escalate tricky conversations, while adding a human layer to set customer expectations and deliver an experience that makes customers want to return.

This offering includes all management, training, QA, hiring and onboarding.

Get in touch to learn more.

Resources to impress your customers through live chat

Interviews

How to build an exceptional live chat team, by the experts

Read the blog
Business Operations

How we leverage live chat to provide excellent experiences

Read the blog
Best Practices

3 easy ways to wow your customers with live chat

Read the post
Resources and Guides

70 live chat scripts to improve the purchase experience

Get the scripts
Best Practices

Use these live chat best practices to better support your customers

Read the blog

Ready to try Influx? Let's talk!

Launch in 1 week

24/7 CX excellence in a simple month-to-month format. From single agents to full-service teams.