Freshdesk is a cloud-based customer service software that provides help desk support with smart automations. Created by Freshworks, the omnichannel software supports several features to improve customer engagement.
What are the main features of Freshdesk?
Freshdesk converts requests via support channels including chat, email, phone, website and social media into tickets- unifying ticket resolutions across channels. The help desk lets you automate support workflows, create custom tags, set up automatic email notifications, write canned responses, and automate ticket assignments based on agent profiles. Freshdesk also has features including an AI-powered support chatbot and a self-help community feature.
What types of companies benefit from Freshdesk?
Companies of all sizes use Freshdesk, but it is most commonly used by mid-sized companies of 51-1,000 employees. Brands including Klarna, Hamley’s, and BrewDog work with Fresdesk. There is no SMS or Instagram integration, so it may be harder for certain brands to utilize the platform.
Freshdesk help desk hacks
- Embed forms on your website or inside a product page
- View chatbot conversations in real time
- Automatically reopen a ticket when a customer responds
Integrate your help desk with Influx
Integrate your help desk and build a scalable customer support operation today with Influx. Our platform connects to all major help desks including Freshdesk, Zendesk, Help Scout and more.
Get started with Influx
Influx was established in 2013 & has been trusted by 750+ brands globally, ranging from startup to scale.
Influx builds 24/7, near-shore global customer support teams. We provide fully managed, flexible & high-performance agents. Our services range from eCommerce support, tech support, sales support, AI Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.
Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support or get a quote now.
Case studies
See how companies work with Influx to deliver flexibility and scale.
6 dedicated agents handle 100% customer support for email, live chat, and voice
24/7 coverage via Support as a Service across 3 regions with flex and scale up capacity
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
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