Help Scout is a software-as-a-service (SaaS) solution that combines customer support software and a CRM platform in one central location. Because Help Scout is a SaaS platform, no hardware investments are required, just internet-connected devices with modern browsers.
What are the main features of Help Scout?
The automation of this cloud-based platform helps identify both customer needs and solutions by answering commonly asked questions with relevant content. The search functionality allows for keyword searches that help with FAQs and identifying issues.
Team members can annotate and follow customer conversation threads as well as send internal messages to collaborate on queries. Conversation histories are also accessible from within the message window when responding to customers. The ticketing system integrates with Infusinsoft and Trello, which allows the transfer of information between teams. Help Scout has many integrations including Hubspot, MailChimp, Shopify, and Google Apps.
What types of companies benefit from Help Scout?
The help desk is ideal for small to medium sized businesses in terms of the features, pricing, and capabilities. Help Scout has fewer customization options than other help desks and lacks some flexibility for user permissions, which can be difficult for larger businesses to utilize.
Help Scout help desk hacks
- Send a conversation on behalf of a team member
- Use views to filter reporting data
- Merge customer profiles to keep customer data in one place
Integrate your help desk with Influx
Influx gives you scale-up capacity and provides flexibility across any channel, 24/7. Build a flexible, long-term solution for your business that can be fully integrated into an existing workflow, team structure, and help desk.
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Influx was established in 2013 & has been trusted by 750+ brands globally, ranging from startup to scale.
Influx builds 24/7, near-shore global customer support teams. We provide fully managed, flexible & high-performance agents. Our services range from eCommerce support, tech support, sales support, AI Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.
Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support or get a quote now.
Case studies
See how companies work with Influx to deliver flexibility and scale.
24/7 support for 9,000+ conversations per month with 2-minute resolutions and 90% CSAT
76 agents resolve 250,000+ tickets per month with 89% single touch resolutions
Clipboard Health's app hits unicorn status with Influx.com providing an elastic, 24/7 operational layer
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