Tips And Tutorials
Tips And Tutorials
How to handle unexpected spikes in ticket volume
Planning for support ticket spikes - both expected and unexpected - is a crucial component of any CX strategy. Here are three quick tips on how to plan for the unexpected. Watch the video!
Tips And Tutorials
The most common customer service complaints (& how to handle them)
When things go wrong on an ecommerce customer's journey, swift and empathetic resolutions will make a huge difference.
Tips And Tutorials
3 simple levers for effective onboarding
Effective customer support onboarding can be as simple as knowing which three levers to pull, and when.
Tips And Tutorials
5 graphics for an easy-to-understand knowledge base
Customers opting for self-help will turn to your knowledge base or resource library. Build a great knowledge base that is easy to navigate and understand by using graphic design.
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