Where we live: How we follow the sun to work globally

At our core, Influx is a global remote workforce with team members located in 123+ cities around the world. One of the most exciting things about our global reach is the diversity of team members that work together from many different cultures.

Where we live is a huge contributor to the great work culture at Influx. It’s also how we observe the “follow the sun” model. What does that mean exactly?

Follow the sun is a global workflow model that passes work from one time zone to the next. Our team are working in their respective time zones, giving our clients consistent coverage from agents who are not operating outside of normal work hours. As one time zone comes to the end of the workday, agents located several time zones to the west start their day. Basically, there are always agents working to ensure great response times and reduce delays without working graveyard shifts.

Having a fully distributed team that follows the sun means we operate out of some pretty incredible places. This enables Influx team members to achieve a great balance between life and work while bringing many unique experiences to the table.

From the bustling streets of Nairobi, Kenya to the sea of mountains in Conselheiro Layfayatte, Brazil, here are some stories from Influx team members around the world.

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Influx was established in 2013 & has been trusted by 750+ brands globally, ranging from startup to scale.

Influx builds 24/7, near-shore global customer support teams. We provide fully managed, flexible & high-performance agents. Our services range from eCommerce support, tech support, sales support, AI Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.

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